feedback/satifaction survey - jira parameter

[Emmanuel F-D]

Hi,

I have a question regarding the feedback/satifaction survey when the ticket is resolved and the customer receives the email.

I guess it's a global setting and you can just turn it off for one organization/client, it's either on or off for all clients(from what I saw in the jira options), is that right?

Thanks

[Benjamin · Accepted solution]

Hi @Emmanuel F-D ,

Correct, It is an on and off setting for per JSM project. 

Here's the reference documentation:

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/

-Ben

[Ruchi Khandelwal]

I don't see this setting on the Jira software project. Do we have anything similar on the software project to measure customer satisfaction/surveys?