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email for new tickets

Amandeep Kaur
Amandeep Kaur July 9, 2021

Hi,

 

I want to have emails for all new tickets coming from queue or a notification. Is it possible

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Jack Brickey
Jack Brickey
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July 9, 2021

Are you using CMP or TMP project?

CMP - Yes you can control receipt of new tickets via the notification scheme. You simply need to ensure that you are in a group or role for the create event.

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