customers not receiving the confirmation email when creating a ticket by email

[Emmanuel F-D]

Hi,

I have customers who send an email to the email that is linked with jira (for email ticket creation) but do not receive an email confirmation that their ticket has been created.

No options have been changed recently.

Is there any option that I need to verify.

Thanks

[Robert Wen_ReleaseTEAM_ · Accepted solution]

Emmanuel:

Check the following for your project:

Project Settings -> Customer Notifications:

[Emmanuel F-D]

@Robert Wen_ReleaseTEAM_ Thanks for the quick reply!