When someone with an issue calls us, we want to be able to see their tickets (in Jira) without having to search for them. Is there a plugin or app that can link a phone number to an account and show the tickets from that account when they are calling ?
Hi @Lewin k ,
Welcome to the community!
You may want to checkout the following community thread which answers your question:
* https://community.atlassian.com/t5/Jira-questions/Call-Center-for-Jira/qaq-p/1088166
yes you integrate your WhatsApp with jira using this tool.
https://marketplace.atlassian.com/apps/1226513/whatsapp-connector-for-jira-twilio?tab=overview&hosting=cloud
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