automatically add a reply to customer comment

[Mariena Quintanilla]

I would like to be able to post a comment that is triggered by an event (in this case  change in status).

The automation rule I created however seems to be posting a comment as an internal note which means the customer won't see the comment. 

This happens even when the automation rule is executed by someone who is an agent in the service desk project.

When looking at automation actions for JSD I do not see an option for a comment.

[David Fischer]

JMWE includes a Comment Issue post-function that allows you to post a comment, and you can control the comment's visbility.

David

[Curtis Diaz]

Everything is very open with a clear description of the issues. It was truly informative. Your website is very helpful. Many thanks for sharing!

[Fabian Lim]

Hi @Mariena Quintanilla

Mira este post. Tenes que chequear la opción de share with customer. Link: https://community.atlassian.com/t5/Jira-questions/Copy-quot-External-Public-Customer-quot-comment-to-linked-cases/qaq-p/1372785

Saludos

[Raphael Henrique Fernandes Lopes]

Hello.

One question, do you use JMWE?