auto-transition status of workflow when comment is made

[Brad Krivelow]

Is there a way to transition to another status within a workflow when a customer adds a comment? 

I remember in my past job a user would comment and it would auto-transition to "waiting for support" and when I would comment it would change to "waiting for customer".

[NEGAR JALALIAN]

@Łukasz Modzelewski _Lumo_  after 2 years .. still my problem .. does this feature exist inside Jira ? 

or if I user script runner , how should I right the script ? 

I need an issue to auto transitioned to another when specific user is commenting 

I wanted to run it in post function workflow 

[Łukasz Modzelewski _Lumo_]

Hi @brad.krivelow ,

Welcome to The Atlassian Community!

This used to be one of the Automation rules for JSM projects. I still have this enabled in "Legacy Automation".

Here is great answer with screenshot showing how to use it: https://community.atlassian.com/t5/Jira-Service-Management/comment-updates-reply-status/qaq-p/1714379 

[Brad Krivelow]

Thanks so much! This is exactly what I was looking for!