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anonymous access to a project portal

Evert Morren Atlas Admin January 25, 2024

How can I give users anonymous access to portal of a project?

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Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2024

Hello @Evert Morren Atlas Admin 

To achieve this, you need to:

  1. Got to Project Settings -> Customer permissions
  2. Change the channel access from Restricted to OpenScreenshot 2024-01-25 at 11.44.12.png

This will allow anyone to access the portal, but they will be asked to enter their e-mail address.

Evert Morren Atlas Admin January 25, 2024

Hi thanks for answering. I have done this but if I go to the portal an username is asked to login. Is it possible to go anonymous to the portal, without login?

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2024

Yes, there is. Below the dropdown for selecting the channel access click on the link "Update the customer access settings".

You will be presented with this screen:

Screenshot 2024-01-25 at 12.11.02.png

Check the box that says "Customers can access and send requests from the portal without logging in"

Evert Morren Atlas Admin January 30, 2024

Thanks for answering, this works fine. But now I have the situation that all project on the portal are open. Is it possible to set this option for one project?

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 30, 2024

@Evert Morren Atlas Admin Hello, yes there is.

To do this:

  1. Go to your space settings
  2. Choose the anonymous access

Screenshot 2024-01-30 at 09.40.16.png

Click on "Edit" and depending on the permissions you want to give to your stakeholders modify the options.

Evert Morren Atlas Admin January 30, 2024

Hi Perisic, This is the solution for Confluence, but I am talking about Jira Service Management.

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 30, 2024

Ah sorry, Evert:

Screenshot 2024-01-30 at 09.53.24.png

There is the option "Channel access" which is redirecting to the Global permission of customer portal, which is not something that you are searching for.

Workaround for this would be to add these stakeholders as customers (this doesn't take the license seat).

Evert Morren Atlas Admin January 30, 2024

Thanks for answering

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