anonymous access to a project portal

[Evert Morren Atlas Admin]

How can I give users anonymous access to portal of a project?

[Nikola Perisic · Accepted solution]

Hello @Evert Morren Atlas Admin 

To achieve this, you need to:

1. Got to Project Settings -> Customer permissions
2. Change the channel access from Restricted to Open

This will allow anyone to access the portal, but they will be asked to enter their e-mail address.

[Evert Morren Atlas Admin]

Hi thanks for answering. I have done this but if I go to the portal an username is asked to login. Is it possible to go anonymous to the portal, without login?

[Nikola Perisic]

Yes, there is. Below the dropdown for selecting the channel access click on the link "Update the customer access settings".

You will be presented with this screen:

Check the box that says "Customers can access and send requests from the portal without logging in"

[Evert Morren Atlas Admin]

Thanks for answering, this works fine. But now I have the situation that all project on the portal are open. Is it possible to set this option for one project?

[Nikola Perisic]

@Evert Morren Atlas Admin Hello, yes there is.

To do this:

1. Go to your space settings
2. Choose the anonymous access

Click on "Edit" and depending on the permissions you want to give to your stakeholders modify the options.

[Evert Morren Atlas Admin]

Hi Perisic, This is the solution for Confluence, but I am talking about Jira Service Management.

[Nikola Perisic]

Ah sorry, Evert:

There is the option "Channel access" which is redirecting to the Global permission of customer portal, which is not something that you are searching for.

Workaround for this would be to add these stakeholders as customers (this doesn't take the license seat).

[Evert Morren Atlas Admin]

Thanks for answering