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add users Jira Service Management

ICT
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February 5, 2024

I'm trying to add a user to Jira Service Management (Free) and I get the following error:

 

Schermafbeelding 2024-02-05 111745.png

This user has a Jira account and had previous access. When I try to add the user again, it doesn't work.

1 answer

0 votes
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 5, 2024

Hi @ICT 

  1. Go to Settings () > User management.

  2. Select a user on the Users page.

If the user is deactivated there, enable access to the site.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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