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add email responses from specific domain as internal notes

Hello Community!

 

I'd like to set my email for requests (e.g. service@contoso.com) so that any replies from internal email addresses (e.g. charlie@contoso.com) are not registered as reply to customer, but instead of that as internal note.

Is this at all possible?

 

Thanks in advance

Filip

1 answer

0 votes
Brant Schroeder Community Leader Nov 03, 2021

@Filip Łaskawiec Welcome to the Atlassian Community

Currently, all comments added via email will be set as public, so it's not possible for the user to choose if they want to post a public or internal comment. We have a feature request suggesting the implementation of this ability: https://jira.atlassian.com/browse/JSDCLOUD-3499  Please vote and watch to receive updates about the feature.

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