Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

add email responses from specific domain as internal notes

Filip Łaskawiec
Filip Łaskawiec
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 2, 2021

Hello Community!

 

I'd like to set my email for requests (e.g. service@contoso.com) so that any replies from internal email addresses (e.g. charlie@contoso.com) are not registered as reply to customer, but instead of that as internal note.

Is this at all possible?

 

Thanks in advance

Filip

Answer
Watch
Like Be the first to like this
227 views

1 answer

0 votes
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
November 3, 2021

@Filip Łaskawiec Welcome to the Atlassian Community

Currently, all comments added via email will be set as public, so it's not possible for the user to choose if they want to post a public or internal comment. We have a feature request suggesting the implementation of this ability: https://jira.atlassian.com/browse/JSDCLOUD-3499  Please vote and watch to receive updates about the feature.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events