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add approval" option missing from Workflow step

Hi Team,

I want add Approval and Declined steps Button in Jira Service Management Workflow but option is not available in workflow.

PFB Screenshot,


Approve Button Missing.png

1 answer

1 vote
Alex Koxaras Community Leader Jun 08, 2022

Hi @Prabhu Chilukuri 

You have to activate this workflow first, and then you will see the approvals.


Hi @Alex Koxaras ,

FYI, this is active workflow only

Alex Koxaras Community Leader Jun 08, 2022

And you are using it in a JSM project? In addition, from the image I see that you are searching for the approval while selecting a transition. Approvals are set on statuses.

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