add approval" option missing from Workflow step

[Prabhu Chilukuri]

Hi Team,

I want add Approval and Declined steps Button in Jira Service Management Workflow but option is not available in workflow.

PFB Screenshot,

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Prabhu Chilukuri 

You have to activate this workflow first, and then you will see the approvals.

Alex

[Prabhu Chilukuri]

Hi @Alex Koxaras _Relational_ ,

FYI, this is active workflow only

[Alex Koxaras _Relational_]

And you are using it in a JSM project? In addition, from the image I see that you are searching for the approval while selecting a transition. Approvals are set on statuses.

[Benjamin Almazan Niño]

Thank you @Alex Koxaras _Relational_ 

That was my problem, the workflow was inactive, hence I couldn't see the Approval step option. I assigned the WF to an active JSM project and problem got fixed.

Thank you so much!

[Fabian Dengel]

I also just stumbled upon this. This makes setting up inactive workflows a bit tricky and always requires additional re-configuration when setting it to active and thus "going live". 

Is this already on the radar as an improvement for Jira? Seems counter-intuitive to me, to have this discrepancy.

[Mark B Wager]

Agreed!