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add approval" option missing from Workflow step

Prabhu Chilukuri June 8, 2022

Hi Team,

I want add Approval and Declined steps Button in Jira Service Management Workflow but option is not available in workflow.

PFB Screenshot,

 

Approve Button Missing.png

2 answers

1 accepted

9 votes
Answer accepted
Alex Koxaras _Relational_
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June 8, 2022

Hi @Prabhu Chilukuri 

You have to activate this workflow first, and then you will see the approvals.

Alex

Prabhu Chilukuri June 8, 2022

Hi @Alex Koxaras _Relational_ ,

FYI, this is active workflow only

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Alex Koxaras _Relational_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2022

And you are using it in a JSM project? In addition, from the image I see that you are searching for the approval while selecting a transition. Approvals are set on statuses.

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Benjamin Almazan Niño
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March 16, 2023

Thank you @Alex Koxaras _Relational_ 

That was my problem, the workflow was inactive, hence I couldn't see the Approval step option. I assigned the WF to an active JSM project and problem got fixed.

 

Thank you so much!

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3 votes
Fabian Dengel April 5, 2023

I also just stumbled upon this. This makes setting up inactive workflows a bit tricky and always requires additional re-configuration when setting it to active and thus "going live". 

Is this already on the radar as an improvement for Jira? Seems counter-intuitive to me, to have this discrepancy.

Mark B Wager May 10, 2023

Agreed!

Chris Hawthorne
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October 4, 2023

Right: some things can ONLY be done in an inactive workflow and other things can ONLY be done in an active workflow?  That is such a miserable experience

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