Hello,
This is more of a process flow discussion topic as well as how the configuration would actually work.
Example: A user submits an ITSM ticket to make a change to a system whose development is managed via Jira issues. What is the lifecycle of this / how can the integration help us?
Looking for guidance on best practice.
Thanks,
Scott
I would recommend utilizing Jira automation to do the bulk of the enablement. (A good example is located here.
In terms of keeping the tickets in sync, I'd recommend the following:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.