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Creating a linked issue using Automation for Jira

Hi All

I have a service desk project (ISD) and a business project (TOPS). 

I would like to automatically create a linked issue in the business project (TOPS) when a new service desk issue (ISD) is created.

Can this be done using Automation for Jira? 

I have tried with no success.

I am new to Jira cloud and would like some assistance from the community.

Regards

Otto

1 answer

1 accepted

0 votes
Answer accepted

Hi @Otto Van Straaten 

 

Try something like this:

  1. Rule details: Limit rule for ISD project
  2. Trigger: Issue created
  3. Conditions: you can add if you need
  4. Action: Create issue
    1. confiugure all needed fields
    2. add linked issues field
      1. choose linked type

I hope that will help you :)

 

Regards,

Seba

Hi Seba

Thanks for your help.

Not sure if I have done this correctly.

Here are some screenshots of my rule.

I did create a Global Rule.Create Issue.JPGRule Details.JPGAudit log.JPG

Hi @Otto Van Straaten 

 

Switch in field Linked issue from 'Copy from' to 'Set value'. You should have something like this:

Screenshot 2021-01-08 at 14.37.03.png

 

Regards,

Seba

Like Otto Van Straaten likes this

Hi Seba

Thank you for all your help. It worked.

I still got the following error message in the Audit log:

"Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Linked Issues (issuelinks)"

I found the solution to fix this here https://community.atlassian.com/t5/Jira-questions/Automation-for-JIRA-Linking-issues/qaq-p/1022267

Kind Regards

Otto

Hi @Otto Van Straaten 

 

Thanks for letting me know! I'm glad that I helped you :)

 

If I may - please accept my answer. This topic will be marked as accepted so other users will be know that they can find solution here.

 

Regards,

Seba

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