Creating a linked issue using Automation for Jira

[Otto Van Straaten]

Hi All

I have a service desk project (ISD) and a business project (TOPS). 

I would like to automatically create a linked issue in the business project (TOPS) when a new service desk issue (ISD) is created.

Can this be done using Automation for Jira? 

I have tried with no success.

I am new to Jira cloud and would like some assistance from the community.

Regards

Otto

[Sebastian Krzewiński · Accepted solution]

Hi @Otto Van Straaten 

Try something like this:

1. Rule details: Limit rule for ISD project
2. Trigger: Issue created
3. Conditions: you can add if you need
4. Action: Create issue
   1. confiugure all needed fields
   2. add linked issues field
      1. choose linked type

I hope that will help you :)

Regards,

Seba

[Otto Van Straaten]

Hi Seba

Thanks for your help.

Not sure if I have done this correctly.

Here are some screenshots of my rule.

I did create a Global Rule.

[Sebastian Krzewiński]

Hi @Otto Van Straaten 

Switch in field Linked issue from 'Copy from' to 'Set value'. You should have something like this:

Regards,

Seba

[Otto Van Straaten]

Hi Seba

Thank you for all your help. It worked.

I still got the following error message in the Audit log:

"Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Linked Issues (issuelinks)"

I found the solution to fix this here https://community.atlassian.com/t5/Jira-questions/Automation-for-JIRA-Linking-issues/qaq-p/1022267

Kind Regards

Otto

[Sebastian Krzewiński]

Hi @Otto Van Straaten 

Thanks for letting me know! I'm glad that I helped you :)

If I may - please accept my answer. This topic will be marked as accepted so other users will be know that they can find solution here.

Regards,

Seba

[Asim K]

Until this feature is implemented in the Jira application, you can give this automation-based solution a try as a workaround. 

• How to create and link remote Jira issues using automation