Why suddenly my Tempo timesheet not showing outlook calendar events

[Priya]

It was working fine till last week, i have outlook calendar configured with tempo timesheets. However suddenly, none of my meetings in outlook are showing up in tempo timesheet and i have to add them manually. Please help.

[Susanne Götz _Tempo_]

Hi Priya,

Can you please create a ticket for this in our Tempo support system, https://tempo-io.atlassian.net/servicedesk/customer/portal/6. 

Can you please add information
- if you are using the Enhanced or Basic Calendar integration (https://help.tempo.io/cloud/en/tempo-timesheets/tempo-apps/office-365-calendar-for-tempo-timesheets.html) and 
- if you have the option to show Office365 items is selected in the filter option (https://help.tempo.io/cloud/en/tempo-timesheets/logging-your-time/logging-time-in-my-work/logging-time-using-the-activity-feed/connecting-and-filtering-your-activity-providers.html) 

Screenshots might also be helpful.

Best regards,
Susanne Götz
Tempo team 

[Lynnette]

Hi Priya,

Mine was the same. I'm using the enhanced option and when I signed out of the App and signed back in again, all my meetings came back. Hopefully that'll work for you too!

Kind regards,

Lynnette