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Why not marked resolution status as Done at completed issues.

İsmail Özçelik February 28, 2022

My issue status "Tamamlandı" in "Done" category. I except to set resolution status to "Done", however there is nothing there. Why this happened?

Project type: IT service management (Essentials) (Team-managed service management)

You can demonstrate as creating new "TEST" project. All workflows and all statuses are default.

I add issue view, workflow view and queue view to shown.Screenshot 2022-02-28 161700.jpg

 

In queue view, unresolved and date missing.

Screenshot 2022-02-28 162010.jpg

Everything seems normal with group.

Screenshot 2022-02-28 161812.jpg

1 answer

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2022

If you have a screen associated with your transition then You need to ensure that the resolution field is on the screen used during transition to your done category. Or you can use a post function to set the resolution to done.

İsmail Özçelik February 28, 2022

I do not have a screen, and I cant see any post function in workflow.

workflow.jpg

İsmail Özçelik February 28, 2022

The project type is Team-managed service management. So you can demonstrate with default settings.

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