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Why my automation rule is failing?

Harry Bob
Harry Bob
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May 24, 2020

Hey Guys,

 

My automation rules is failing. Im getting an error message that says 'This user was deleted'.

 

I know this rule was working when I set it up. The error message doesn't really give me the issue key for me to troubleshoot.

 

Any other way to look see what ticket its referring to? 

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Parvaneh Zand
Parvaneh Zand
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May 24, 2020

Hi @Harry Bob 

Can you explain more about what it was supposed to do and attach a screenshot?

also, take a look at this question if you are facing the same error:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Desk-Auto-Close-Issue-Error/qaq-p/955156

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Harry Bob
Harry Bob
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May 25, 2020

Hi @Parvaneh Zand 

 

Here is the screenshot. As you can see its not much to go off 

 

Snip20200526_785.png

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Harry Bob
Harry Bob
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May 25, 2020

It says the users is deleted but as its not giving me a case or the user I can't exactly tell who it was that logged the issue or the issue itself.

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