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Why is the SLA stopping after User assignement?

The SLA of tickets already stops after changing the Assigned User

Is there a possibility to change it?

We have configured, that the SLA should stop if there is a comment in the ticket or the ticket gets cancelled.

SLA.png

 

 

3 answers

0 votes
Alex Koxaras Community Leader Nov 09, 2021

Hi @Elias Schwendimann 

What about Pause counting? Do you have any condition there?

Nope there is no condition

SLA.pngHere the english version

Hi,

Can you translate for us the SLA's from the picture?

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