The SLA of tickets already stops after changing the Assigned User
Is there a possibility to change it?
We have configured, that the SLA should stop if there is a comment in the ticket or the ticket gets cancelled.
What about Pause counting? Do you have any condition there?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi,
Can you translate for us the SLA's from the picture?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.