Why is checkbox to select all issues grayed out in Queues?

[cfranke]

Until a few days ago, we could click the checkbox in the header of a queue to select all the items and transition them at once, but now it is grayed out.  How do I correct this?  We have several Service Desk projects and it is impacting all agents and administrators.

[Brant Schroeder]

@cfranke I am able to recreate the issue and am wondering if it is a bug.  I can however still click and select issues individually on their greyed-out checkbox to perform actions in the queue.  So I can select all issues but have to do it individually, but not able to select all issues at the top.  I would suggest submitting a bug here: https://jira.atlassian.com/browse/JSDCLOUD-8815?jql=project%20%3D%20JSDCLOUD%20%20AND%20type%20%3D%20Bug%20AND%20statusCategory%20!%3D%20Done%20ORDER%20BY%20Updated

[cfranke]

@Brant Schroeder I already have a ticket in with Atlassian Support.  Should I still submit the bug as well?

[Brant Schroeder]

No, if you have it in with support they will help move it forward.  Are you able to still select them individually?  Select 10 issues and perform an action?

[cfranke]

@Brant Schroeder Yes, we can select them individually.