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Why are the answers on my first posts immediatly tagged as "accepted" answers?

Claude
Claude
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January 6, 2025

I made my first post here: https://community.atlassian.com/t5/Jira-Service-Management/How-to-add-collaborators-not-agent-to-JSM/qaq-p/2908232

And for some reasons all the answers were flagged as "accepted" without me clicking so. Who set them as accepted? Why is that being done. It should be the creator of the post to decide wether his issue was solved or not.

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2 answers

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John Funk
John Funk
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January 7, 2025

Hi Claude - Welcome to the Atlassian Community!

Not sure who or why it was marked accepted, but I have turned those off for you. In the future, you should be able to simply click the button when it is green to unaccept. 

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Claude
Claude
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January 7, 2025

I see. Thank you for your explanation

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John Funk
John Funk
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January 7, 2025

You are welcome!

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Jeroen Poismans
Jeroen Poismans
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January 7, 2025

Hi Claude and Welcome to the Community!

Answered questions are also reviewed by other Community Leaders. If someone who asked a question, forgets to accept an answer or a Community Leader comes across a good answer that has not been accepted, they can do so in their role of Community Leader.

Jeroen

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Claude
Claude
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January 7, 2025

Hi Jeroen,

Thank you for explaining that to me. I appreciate the quick reply!

Claude.

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Jeroen Poismans
Jeroen Poismans
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January 7, 2025

You're welcome!

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