Why KB articles appear automatically in JSM (not Portal) even if there is no tag or info associated
Walter
Contributor
We have a Jira project and created a KB in Confluence linked to it.
For testing and explaining to the Support teams how this works I created dummy articles directly in the Confluence KB and then I created test issues using portal.
The problem is that the articles appear in the issues (not in the Portal) regardless there are tags or info in common.
KB articles
Ticket (in some cases it even offers the Main Page!!)
We want to understand how this works and how can it be modified to it does not show articles not associated with the topic.
1 answer
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.