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In my project we need to reset the issue counter, and I've found this post:
https://confluence.atlassian.com/jirakb/reset-or-set-start-issue-number-779160864.html
Is it necessary to request it via an admin account of the project, the instance or anyone can send it?
I've seen that it only requires 2 updates in the database but before the ticket reach, how long can it take?
You have to be named as a site owner in order to raise support request.
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You will have to ask people to find out who the site owner is.
Any account with "site admin" can raise support calls with Atlassian.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.