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Who has to send this request to the support? Edited

In my project we need to reset the issue counter, and I've found this post:

Is it necessary to request it via an admin account of the project, the instance or anyone can send it?

I've seen that it only requires 2 updates in the database but before the ticket reach, how long can it take?

1 vote

Answer accepted

You have to be named as a site owner in order to raise support request.

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How do I know who is the site owner? Can any of this accounts do it?

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You will have to ask people to find out who the site owner is.

Any account with "site admin" can raise support calls with Atlassian.

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