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Where do customer feedback emails go?

Andrea Hardy
Andrea Hardy March 2, 2022

Once the Customer Feedback Satisfaction is turned on, who will receive the request to provide the response? Will it go the reporter, or all of the request participants, if so can this be restricted to just one or the other?

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Josh Costella
Josh Costella
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March 2, 2022

Hi @Andrea Hardy 

Welcome to the Atlassian Community!

The email goes to the reporter.

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Andrea Hardy
Andrea Hardy March 2, 2022

Thank you for the warm welcome and the response!! Have a good day!!

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Andrew
Andrew May 25, 2022

hi   @Josh Costella  .

About user feedback, I don't want to send email to users, I want to send links to users. Is there such an interface?

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Andrea Hardy
Andrea Hardy May 25, 2022

Hi @Josh Costella not sure I fully understand. How would the client receive the link if it is not provided to them via email or within a ticket they can see on the client portal?

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