When I edit my workflow, the validators or post-function created with jmwe are not loaded anymore.

[Jean-Marc Du]

Problem: JMWE contents are not loaded anymore. It seems there is a problem.

My instance is on the cloud.

I have installed the apps a week or two ago, and at the beginning everything was working fine.

I kept on adding conditions, validators, post-function in my workflow. I don't know what caused the issue.

Now when JMWE contents must be loaded, it displays an application error. (see screenshot)

[Avinash Bhagawati _Appfire_]

Hi @Jean-Marc Du , Good day!

Please accept our apologies for what you have experienced.

We identified that there was a JMWE outage that occurred on June 5, 2024, due to an issue with the JMWE API token. After our investigation with Atlassian, we have rolled the app back to its previous version to restore access. It is operational now.

If you have any questions meanwhile, please open a support ticket on our portal at https://appf.re/support

Thanks,
Avinash

[Teja(Appfire)]

Hi @Jean-Marc Du 

I am Teja from Appfire. 

We apologize for any inconvenience this may have caused.

We would like to inform you about an incident that occurred on Jun 05, 2024, at 11:35 EDT, where JMWE experienced an outage due to the JMWE API being down. For further details, please refer to the JMWE status page. To ensure our customers can resume using JMWE seamlessly, we have rolled back to the previous version. Consequently, the system is now functioning as intended.

We want you to try the scenario again and let us know if you see any issues with it, we are happy to help you!

Thanks,
Teja

[Trudy Claspill]

Hello @Jean-Marc Du 

I heard from a colleague that JMWE/Appfire was experiencing an outage. My colleague got that information via a support case they opened with Appfire.

You might want to also open a support case directly with Appfire about the problem.

https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=support

[Trudy Claspill]

In another post I found there is a Status page for the JMWE api

http://status.innovalog.com/