Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

What is the expected functionality of the Default post-incident review template?

Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 05, 2023

Does anyone know what the expected functionality/behavior of the Default post-incident review template, found within Project settings > Incident management > Post-incident reviews, is supposed to be?

2023-05-05 JSM-Default-PIR-Template.png

Yesterday I enabled the Post-incident reviews work category, created a request type I titled Create a post-incident review, and had the system automatically create the [System] Post-incident review issue type. Within Project settings > Incident management > Post-incident reviews I connected my project to a Confluence space and selected a parent page for the exported post-incident reviews. 

I then followed this Atlassian documentation to create a PIR from an existing incident issue, and publish it to Confluence. I assumed the published PIR page would be formatted like the Default post-incident review templatebut my assumption was incorrect. Instead the page was laid out in the following manner.

  • 1st heading: Incident description, which included:
    • The incident issue summary
    • An "Incident summary" table which matches the "Incident Summary" found in the right side-bar of the post-incident review issue.
  • 2nd heading: Incident details, which included:
    • The incident issue description
  • 3rd heading: Timeline, which included:
    • The incident issue timeline, uses the "JSM Incident Timeline" macro.
    • You can also see this when clicking the Timeline button on the linked Primary incident when viewing the PIR issue.
  • 4th heading: Post Incident Review details, which included:
    • The PIR issue description

I re-read through Atlassian's documentation but wasn't able to find anything describing how this Default post-incident review template is supposed to function. I did find this somewhat related Atlassian community question, where @Joseph Chung Yin provides a screenshot which shows the Default post-incident review template populated in the Description field during issue creation. When I created the PIR, there was nothing added to the Description field, and I created several more to test and the Description field was empty for each PIR I created. I can add Description to the request form, hide it, and add the template as a preset value, but is that the intended functionality? Or is that template supposed to automatically be added into the Description field?

0 answers

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events