What is Service Requests with Approvals

[Durga Prasad]

Want to know that what is "Service Requests with Aprovals" and "Service Request" and want to know what is the difference between both of them.

[Lars Barthel · Accepted solution]

Service Request: It is used for requesting help from an internal or customer service desk.

Service Request with approval: It is used for requesting help that requires manager or board approval.

[Durga Prasad]

@Lars Barthel Thank you for the Response

[Durga Prasad]

@Nic Brough -Adaptavist- Thank you for the Response

[Nic Brough -Adaptavist- · Accepted solution]

A service request is a customer asking you to do something for them. 

A service request with approvals is a customer asking you to do something for them, but it's something that needs to be approved of by someone other than the customer or person doing it.

[Durga Prasad]

But What is a Service Request ?

[Nic Brough -Adaptavist-]

It's a representation of a request made by a person (or, sometimes, a machine) for your organisation to perform a service for them.

For example, I walked in to the barber half an hour ago, and requested a haircut.  They cut my hair (provided the service I was requesting).  And a minute ago, I walked into the pub and requested a coffee (slightly too early for a beer)

We didn't handle those with Jira, but we could have.