We have different JSM service projects set up for agents in each region. I'm trying to design an effective dashboard for each project to provide insight into the types of requests being raised, breakdowns by components/affected services, workloads, created vs resolved times, etc. It's a lot more challenging than I thought and it's hard to include too much stuff. What do your dashboards look like?
I'm not sure if you are open to trying commercial apps to cover this, but I you are, we provide Dashboard Hub for Jira (and Confluence), which already has a basic ITSM template. The specific gadgets for Jira Service Management are:
If you are curious about other examples:
Hope this helps!
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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