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What courses I need to master Jira service management

Hi there,

My company wants to know if Jira Service Management is the right tool for us. It seems we will try with the FREE version first. My job is to learn the tool and show them how it works in the following few weeks. What are the courses I could learn to master Jira Service Management, preferably the free ones?

I found the following two, are there more? I am starting from scratch, so from beginner to advanced pathway would be nice.

  1. https://training.atlassian.com/jql-in-jira-service-management
  2. https://training.atlassian.com/slas-in-jira-service-management

2 answers

1 accepted

1 vote
Answer accepted
Mary Peek Atlassian Team Jun 15, 2021

If you're looking for free training, check out the Jira Service Management Getting Started Guide at https://www.atlassian.com/software/jira/service-management/resources/get-started-guide.

Also check out the Jira Service Project Administrator training path which includes free and paid training at https://training.atlassian.com/learning-paths/jira-service-project-admin.

Thank you Mary, I have just checked out those links. I am interested solely in JSM, preferably free courses; however, the second link you sent has courses that include other Jira products. I wonder if it is necessary to learn about other products, in case we do decide to invest in the JSM courses. 

Mary Peek Atlassian Team Jun 16, 2021

To administer Jira Service Management, we recommend taking the foundation courses. The courses listed under Ongoing learning are optional depending on your interest and whether you want to get certified.

Like partha_sarker likes this
1 vote

Hello,

Learn to set up a service desk for a team using Jira Service Desk. and configure Jira Service Management from within the Jira user interface. These courses are ideal in your first six months to a year of administering Jira service project topics wherever you need them, use them to prepare for certification.

Thank you Justin for your answer. I suppose Jira Service Desk and Jira Service Management are the same thing! Sorry about my total ignorance, still trying to figure out where do I begin.

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