Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

We cant "reply to customer" after the upgrade

torandre.pedersen
torandre.pedersen May 24, 2023

After the upgrade, we cant reply to customer, only Add internal note under a ticket,

We have Jira Management Cloud Standard, and we have checked the permissions (Admin) but still no luck.

Can somebody help me?

Answer
Watch
Like # people like this
201 views

1 answer

1 vote
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 24, 2023

Hi Torandre - welcome to the Atlassian Community!

What "upgrade" did you do in Cloud? Or did you mean migration? If migration, then maybe the user account for the customer did not get migrated correctly. 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events