Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Virtual agent for external users

Girish Reddy September 13, 2023

Looks like the virtual agent is currently available for users on Slack or Teams. Does that mean it's only for internal employee? Is virtual agent going to be available to external users i.e., unlicensed users who want support from the JSM portal?

1 answer

1 accepted

0 votes
Answer accepted
Riley Sullivan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 25, 2023

Hello @Girish Reddy 

 

Great question! Sounds like it is in the roadmap as stated in this article:
https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-in-beta-Jira-Service-Management-AI-virtual-agent/ba-p/2462062#:~:text=Microsoft%20Teams%20and-,portal.,-Like

 

Highly recommend voting and following it here to make sure it happens:

https://jira.atlassian.com/browse/JSDCLOUD-12579

 

Hope this helps!

Girish Reddy September 25, 2023

Thank you Riley.

Like Riley Sullivan likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events