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Verification code issue

Munirah AlHaqbani
Munirah AlHaqbani
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May 20, 2024

Dear Team,

We have a problem with the verification code; when we attempted to log in to Jira, we received no code.

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Munirah AlHaqbani
Munirah AlHaqbani
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May 20, 2024

Hello @Nikola Perisic ,

we are using Microsoft email for our company . and the issue is happening from yesterday .

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Nikola Perisic
Nikola Perisic
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May 20, 2024

Try these steps as well: 

  1. If you’ve just signed up, check that you’ve entered your email address correctly.

  2. Check your spam/junk folder for an email from noreply+XXXXXXXXX@am.atlassian.com.

  3. Try using the Resend signup link or Resend verification link button.

  4. Contact your email admin to check that emails from @AM.atlassian.com are not being blocked.

  5. Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.

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Nikola Perisic
Nikola Perisic
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 20, 2024

Welcome to the community @Munirah AlHaqbani 

Are you using a Google account, if yes:

 

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