Verification code issue

[Munirah AlHaqbani]

Dear Team,

We have a problem with the verification code; when we attempted to log in to Jira, we received no code.

[Munirah AlHaqbani]

Hello @Nikola Perisic ,

we are using Microsoft email for our company . and the issue is happening from yesterday .

[Nikola Perisic]

Try these steps as well: 

1. If you’ve just signed up, check that you’ve entered your email address correctly.

2. Check your spam/junk folder for an email from noreply+XXXXXXXXX@am.atlassian.com.

3. Try using the Resend signup link or Resend verification link button.

4. Contact your email admin to check that emails from @AM.atlassian.com are not being blocked.

5. Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.

[Nikola Perisic]

Welcome to the community @Munirah AlHaqbani 

Are you using a Google account, if yes:

• Have you have your 2FA enabled on your Google account? Please visit this link: https://www.google.com/landing/2step/