Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,059
Community Members
 
Community Events
165
Community Groups

Validating a Single Form Before Transitioning

Previously with the original Proforma forms, you could add validators for one of three states: 

  • At least one form is attached to an issue
  • All forms attached to an issue are submitted
  • A specific form is attached (and submitted)

The first two have been added to workflow transition validators but I have yet to find a way to do the last one, where you specify a specific form that you want to be attached and submitted before allowing the transition. 

There appears to be no way to do it, even though the promise was that we did not lose any functionality when Proforma was moved over to JSM. 

Is this a missed feature or is there a way I am not seeing to accomplish this?

1 answer

0 votes

Hi @Ryan Wolfe 

You can specify a form using the "Forms attached" automation condition.

Here's what that looks like:

SCR-20220623-cdf.png

Is this what you're looking for? Let me know if not and we'll work through it.

Unfortunately, this isn't what I was hoping to find. The Scenario is that I need to make sure that a specific form has been submitted and completed before the user transitions to a specific status.

This was originally possible with ProForma but doesn't seem to be possible with the integrated version. It looks like all I can do is set up a workflow validation on a workflow transition that will require all open forms to be submitted, but that is not ideal. There are times when a user may have more than one form open, but I only require a single one to be submitted before they proceed. 

This example is just checking to see if a form has been submitted and then transitions automatically to the next status, I need to prevent them from transitioning unless they have submitted it.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

479 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you