Using mandrill sending email in jira Service management to receive requests/questions

[Karol Sykała]

Problem: We use the same email address both for sending emails via Mailchimp/mandrill (campaigns, info about account, payments etc.) and using it as a helpdesk email.
We want to set up Jira service management both to receive emails sent straight to our email address and replies to emails sent via mandrill with info about the original email

[Joseph Chung Yin]

@Karol Sykała -

Based on my knowledge it may not be possible unless you work with your mail exchange admins to establish custom re-direct process to achieve what you wanted.

At this time, I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance and guidance.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.