Using {{issue.Organizations.first.name}} in mail

[Rosana Casilli]

Good afternoon all!!

I have an automation that was working as expected until I added some changes. Let me explain how it was working before first:

This rule when an issue was created, an email was sent to distribution list and a message to a slack channel with the following values:

Organización: {{issue.Organizations.first.name}}
Aplicación: {{issue.fields.customfield_10352}}
Ambiente: {{issue.fields.customfield_10177}}

Then some days ago , we detected that some customers when creating requests did not chose the organization, so the field was in blank. 

So I have decided to add in this automation  a condition to detect which is the customer organization and assign the field. 

That is working perfectly. But when sending the email, for the section Organización: {{issue.Organizations.first.name}} is still in empty.

What I am doing wrong? any ideas?

thanks in advance

Ro

[Mikael Sandberg · Accepted solution]

Are you updating the issue in the same automation that is sending the notification? If so, add a re-fetch issue data action in order to make those changes available to the automation.

[Rosana Casilli]

Hi Mikael!! thanks for your answer! how do I add a refetch issue?

[Rosana Casilli]

I got it!!! thank you so much Mikael!!! didn't know about it!!!