Using Assets to set up approvals in Cloud

[Bert Hulsmans]

We have our clients set up in Assets. We'd like to make an automated flow where when a ticket gets to "waiting for approval" the approvers gets automatically filled in AND receives a notification based on the customer (Assets) that's filled in the ticket. 

I tried going with a similar strategy as; https://confluence.atlassian.com/servicemanagementserver/adding-approvers-from-assets-to-requests-in-jira-1082527784.html.

But sadly it does not support Cloud and I cannot select an Assets-based field in the workflow approval step. 

Is there any similar, easy and smooth solution to set this up or am I bound to set this up through Jira Automation?

Kind regards,
Bert

[Marc Koppelaar · Accepted solution]

Hi @Bert Hulsmans 

I found this in the Atlassian KB.

https://confluence.atlassian.com/jirakb/how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets-1072474097.html 

I think this might help you in achieving your goal

[Bert Hulsmans]

Thanks Marc, this looks really good!
I'll try implementing this and keep this up to date :).

[Bert Hulsmans]

Hi @Marc Koppelaar ,

I wanted to link back to you after implementing the automation. 
The automation is going as I want, thank you for the link to the information!