User accessing issues on JIRA Service Management without any Product Access

[Drishti Maharaj]

Hi, 

Would it be correct in assuming that should a user have no product access to Jira Service Management or Jira Software then that user would not be able to access any issues in any projects (even just to view)?

We have some users who like to get reports from Jira to see who of their team members logged calls in a specific time period but since they don't have any product access, they are unable to do this.

The alternative would be a filter with a subscription to them but would that email include the issues and all details in an excel file or a different format?

Thanks. 

[Bailey Hecksel · Accepted solution]

@Drishti Maharaj The filter subscription email won't have any attachements. The body of the email will contain all of the data.

This might be helpful to you to see how you can control what data the subscription filter is providing: https://community.atlassian.com/t5/Jira-questions/Changing-columns-in-filter-subscription-Jira-Cloud-emails/qaq-p/988310

Hope this helps!

[Drishti Maharaj]

@Bailey Hecksel , so we set  up a filter and a subscription for a user to get those emails but they have no product access, software or service management and it seems it is not working as it should. 

The user is receiving an email saying "0 issues found" so I assume they need some sort of product access on Jira then?

[Drishti Maharaj]

Hi @Bailey Hecksel - sorted out the issue, was just a permission issue. Thanks!

[Bailey Hecksel]

Okay, good to hear!