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Unable to turn on email support for service project

Mihir Ruparelia
Rising Star
Rising Star
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January 5, 2023

Hello, 

I am trying to turn on email support for a service project but I keep getting the error:

 

Error

Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently used by another mail channel.

1 answer

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2023

It seems you are trying to reuse an email address that is used in another project. Please inspect other projects to confirm and/or try a different email address. 

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