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Unable to turn on email support for service project

Mihir Ruparelia
Mihir Ruparelia
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January 5, 2023

Hello, 

I am trying to turn on email support for a service project but I keep getting the error:

 

Error

Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently used by another mail channel.

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Jack Brickey
Jack Brickey
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January 5, 2023

It seems you are trying to reuse an email address that is used in another project. Please inspect other projects to confirm and/or try a different email address. 

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