Error Message
1 customer couldn't be added
We couldn’t add the following customers:
Please check the email addresses and try again
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CHANNELS & PEOPLE > CUSTOMERS
Hello @DevCTL_JFTenorio
This issue usually happens when you try to add a customer that has already been added in the past and is currently inactive.
In order to reenable the customer, you should visit the User Management section, under the left-side menu click on "Jira Service Management" link, search for the email address and reenable it.
Regards,
Eugenio
Hi @Eugenio Onofre
the email we are trying to add as customer using customer page
(CHANNELS & PEOPLE > CUSTOMERS) is new register from gmail and it is not used to any jira cloud or atlassian
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