Unable to create an Automation Rule in Jira Cloud Service Management Project
Requirement is to view all support ticket raised by the customers within their organization in Customer Support Portal.
Currently, in our Customer Support Portal, the customer is able to see the support tickets raised by him/her but unable to see the tickets raised by others irrespective of the ticket status.
As per the below article, we can achieve this by creating a new rule. But under my login, unable to select the “create a custom rule”.
I am the administrator and not getting option to " Create a Custom Rule".
Can some one throw light how to create Custom Rule in Automation?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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