I keep getting the error "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)" Check out our troubleshooting docs for help resolving the issue." despite following all the instructions and making their changes to the email account and yet it still fails
Before anyone advises that I'm entering the wrong details I can 100% assure you that I am as when I don't enter the app specific password I get this error "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Application-specific password required: https://support.google.com/accounts/answer/185833 (Failure)" Check out our troubleshooting docs for help resolving the issue."
So I know that JIRA and the Gmail account are talking but despite deletion of the app specific password and recreating it. As well as enabling less secure apps to work with the account and ensured that I approved it I still can not get JIRA and the Gmail address to connect for the project incoming email address.
I have seen the question that has previously been raised for this issue and unfortunately I can not see how the issue was resolved and require some assistance to fix this problem please
For G-Suite users - after you enable access to less-secure apps in the Admin console, you need to go to the specific Gmail account you are using, go to the Account Settings, and explicitly allow Less Secure Apps for that user. You also need to enable IMAP for that account.
Any body solved it , as my issue is the same;
I've seen a lot of questions in the forums on this, but how do I get Jira Service desk access to a Gsuite email account with 2FA enabled. (Relates to Connect to customer email account from a Email Requests for a specific Jira Service Desk project)
I have added App specific password as been mentioned in previous questions as a solution but then fails with authentication issues not that 2fa is on, also IMAP is on for the particular account.
First Step with normal Password;
Second Step after creating a APP specific 16 length password
To one particular on less secure apps, we can't enable less secure apps on our gsuite domain "Google is beginning to shut off Google Account access to less secure apps, the enforcement option is no longer available. We recommend turning off less secure apps access now. You should start using alternatives to less secure apps."
🤔 I didn't know about them shutting down less secure apps. Everything is okay with our service desk (so far).
Now I found some articles where google talks about this:
According to the second one, Less Secure Apps should work until June.
I'm personally not aware of any alternatives, I think that Jira will have to implement OAuth for Gsuite, but I might be wrong.
Login the email box
I do see issue when doing it with different browsers (chrome -- worked, internet explorer --failed, Firefox --worked)
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