I am unable to add external email address i.e email address associated with my company under project settings.
xyz@companyname.com needs to be added under
project settings-->channels and self service--->email
It says error as attached. I tried all protocols but same error.
Hello @nalini
Welcome to the Atlassian community.
I found an old post that mentions this problem and includes a few debugging suggestions, but no solution.
https://community.atlassian.com/t5/Jira-Service-Management/Email-Confiig-Error/qaq-p/1257506
Beyond finding that I don't have any expertise to offer on this topic.
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