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Email Confiig Error

I'm trying to config the Service Desk email but I always received an error message :

 

SOCKS: TTL Expired

4 answers

same here!

Fahad Siddiqui Community Leader Jun 27, 2020

Plz explain u r issue

1 vote

Exact Same issue here. Identical conditions and results. 

Fahad Siddiqui Community Leader Sep 24, 2020

@monkeytronics can you send a test email through jira system and provide me the logs

Alexandre Oliveira,

Did you ever get this issue resolved? I am having the same issue and was wondering what the resolution was for you.

 

Thanks

Hi @Fahad Siddiqui , my maining problem it's inside IMAP email config inside Service Desk.

Projects -> Service Desk -> Config -> Email Setting

When I set the host and IMAPS : 993 I received this error message.

Fahad Siddiqui Community Leader Dec 27, 2019

what protocol are you using? 

 

can you please share the screen shot of email settings

I tried IMAP / IMAPS / POP / POPS and I received the same error message.

but inside my system (writed in Java) I changed all parameters and it's working. And inside my email client too.

 

HOST: mail.chameleon.global

Like Fahad Siddiqui likes this
Fahad Siddiqui Community Leader Dec 27, 2019

Good to know this your issue got fixed....

Please inform if anything else required from my side.

No, the email problem it's not working inside Jira

The problem still inside Jira config.

Fahad Siddiqui Community Leader Dec 28, 2019

Are you able to ping the Ip address?

can you share the configuration page with screen shot

Yes! I used inside my email client without problem , bit inside jira service desk I can't connect on server

I tried to reconfigure and keep receiving the same error message "Socket Time out" and "SOCKS: TTL Expired", I think that Service Desk email config have a big problem to configure an external email.

config.png

This is my config options

@Alexandre Oliveira@Fahad Siddiqui  This is related to network issue, You need to contact your network team

Please go in Run command.

Type CMD

Then type: Ping -a mail.chameleon.global -t

Monitor the reply status... there will be request time out i believe as there is issue in network connection

@Fahad Siddiqui, I did it and it's working without problem

 

ping -a mail.chameleon.global -t

Pinging mail.chameleon.global [67.20.76.205] with 32 bytes of data:
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=201ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51

Ping statistics for 67.20.76.205:
Packets: Sent = 17, Received = 17, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 199ms, Maximum = 201ms, Average = 199ms
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