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Email Confiig Error

Alexandre Oliveira December 24, 2019

I'm trying to config the Service Desk email but I always received an error message :

 

SOCKS: TTL Expired

5 answers

3 votes
brnpimentel June 25, 2020

same here!

Fahad Siddiqui
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June 27, 2020

Plz explain u r issue

1 vote
PHC Admin March 3, 2023

Why are there never simple answers to the many many many configuration challenges with Jira? Atlassian's products just keep getting more and more convoluted.

1 vote
Mark Newell October 15, 2020

Alexandre Oliveira,

Did you ever get this issue resolved? I am having the same issue and was wondering what the resolution was for you.

 

Thanks

1 vote
monkeytronics September 23, 2020

Exact Same issue here. Identical conditions and results. 

Fahad Siddiqui
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September 24, 2020

@monkeytronics can you send a test email through jira system and provide me the logs

0 votes
Fahad Siddiqui
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December 24, 2019
Alexandre Oliveira December 27, 2019

Hi @Fahad Siddiqui , my maining problem it's inside IMAP email config inside Service Desk.

Projects -> Service Desk -> Config -> Email Setting

When I set the host and IMAPS : 993 I received this error message.

Fahad Siddiqui
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December 27, 2019

what protocol are you using? 

 

can you please share the screen shot of email settings

Alexandre Oliveira December 27, 2019

I tried IMAP / IMAPS / POP / POPS and I received the same error message.

but inside my system (writed in Java) I changed all parameters and it's working. And inside my email client too.

 

HOST: mail.chameleon.global

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Fahad Siddiqui
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December 27, 2019

Good to know this your issue got fixed....

Please inform if anything else required from my side.

Alexandre Oliveira December 27, 2019

No, the email problem it's not working inside Jira

The problem still inside Jira config.

Fahad Siddiqui
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December 28, 2019

Are you able to ping the Ip address?

can you share the configuration page with screen shot

Alexandre Oliveira January 9, 2020

Yes! I used inside my email client without problem , bit inside jira service desk I can't connect on server

Alexandre Oliveira January 10, 2020

I tried to reconfigure and keep receiving the same error message "Socket Time out" and "SOCKS: TTL Expired", I think that Service Desk email config have a big problem to configure an external email.

Alexandre Oliveira January 10, 2020

config.png

This is my config options

Satyendra Narwane
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January 10, 2020

@Alexandre Oliveira@Fahad Siddiqui  This is related to network issue, You need to contact your network team

Please go in Run command.

Type CMD

Then type: Ping -a mail.chameleon.global -t

Monitor the reply status... there will be request time out i believe as there is issue in network connection

Alexandre Oliveira January 10, 2020

@Fahad Siddiqui, I did it and it's working without problem

 

ping -a mail.chameleon.global -t

Pinging mail.chameleon.global [67.20.76.205] with 32 bytes of data:
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=201ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=200ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51
Reply from 67.20.76.205: bytes=32 time=199ms TTL=51

Ping statistics for 67.20.76.205:
Packets: Sent = 17, Received = 17, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 199ms, Maximum = 201ms, Average = 199ms
Control-C

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Mikhail Iofik July 26, 2021

Got same error (SOCKS: TTL Expired)

Ross Morrissey September 23, 2021

Me too. 

I have verified the IMAP settings with other tools and our provider (Bluehost).  I see a couple of "SOCKS: TTL Expired" threads out there that just go silent.  Is there a fix?  Thanks!

Wiehan Aucamp November 8, 2021

Experiencing exact same issue now for no apparent reason. Network and mail server working fine with all other clients, only JIRA reporting this issue and we're unable to receive any incoming issues.

Evan Nixon November 16, 2021

Same here!

Ruben Lopez Z. November 24, 2021

me too

Ruben December 3, 2021

Same here! If someone knows how to fix this, please post. Migrating to cloud didn't help.

David Biagini March 22, 2024

Same issue here, neither IMAP or POP3 work with zoho email account 

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