Unable to Save Changes on Issue type revisions

[Kimberly Kriegler]

I am able to move or add fields but cannot save the changes.  My permissions have not changed and was able to do this previously...Project->Project Settings->Request management->Request types->Changes

[Bruna Silva]

Hello @Kimberly Kriegler,

Thank you for reaching out to Atlassian Community!

Based on the screenshot you provided, it seems you're trying to set a default value for certain fields. Is that correct?

If that's the case, if you would like to automatically fill out a field for a specific request type, you can add it to the Request form and set a default value. You can do it by following the steps below:

1. From your service project, select Project settings > Request management > Request types
2. Select the request type you want to customize > In the Request form, drag and drop the field into your desired location from the panel on the right
3. Select the field added to the form and check the box next to Use preset value and hide from portal > Enter a Default value
4. Select Save changes

More details about it can be found in this document:

• Customize the fields of your request form or issue view for a request type

Also, you can set a default value for some custom fields across all projects by following the steps found in the following document:

• Set the default value for a custom field

If you have any other questions regarding this matter, please let us know.

[Harshit Grover]

Hi @Kimberly Kriegler .

Could you share the snapshot of the error you are getting ?

Regards,

Harshit Grover

[Kimberly Kriegler]

[Kimberly Kriegler]

@Harshit Grover I have provided the screen shot

[Kimberly Kriegler]

@Harshit Grover any guidance on this would be very helpful