Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,033
Community Members
 
Community Events
165
Community Groups

Turn off captcha forever for particular servicedesk project

Hello.

Could Jira support turn off captcha forever for my team service desk project?

 

It does not allow us to use JIRA Rest API POST request to create new service desk issue. 

Thanks.

1 answer

Welcome to the Atlassian Community!

There's no way to do this.  An account does not log into a project, it logs into the system.  When someone or something tries to log in, there's no way Jira can know what project it is wanting to look at.

Captcha is a user security thing, not a project protection.

However, Captcha is mostly triggered when an account gets it login wrong too many times - that's a sign of a btute-force attack (there's a few other things that can trigger it, but too many failed logins is the main one).  

If you can reset the failed login count, then the Captcha will go away.  The only way I can think of doing that in Cloud is to log in the account manually, in a browser, pass the Captcha test and then log out.

Hello, 

Thank you for your answer, though I don't quite understand why I get a captcha if I don't use any login.

I want to create an issue without a user login. 

I am using:

https://mycompanyname.atlassian.net/servicedesk/customer/portal/3/create/86

endpoint with POST action and x-www-form-urlencoded body with such values: (keyValuePairs):

email - "fake.email@test.com"

summary - "test"

priority - "3"

projectId - "ourProjectId".

After the post request, I got the invalid captcha - errorMessage: "We couldn't verify that you're not a robot. Try sending the request again."

What could be behind this?

Thanks

Ok, well, that's the wrong way to create a request via code, you should really be using the REST API (see https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-createCustomerRequest )

What do you get if you hit that URL with a browser?  What are you entering there?

Hello.

The link mycompanyname.atlassian.net/serivcedesk/customer/portal/3/create/86 directs to our company bug portal.

example-JIRA.png

Any user can create an issue without a login.

 

I tried to follow provided documentation, but I got unauthorized 401 response.

Endpoint:

rest/servicedeskapi/request

Json body:

example-JIRA-3.png

What could be reason behind this?

 

Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

312 views 0 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you