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Transition an issue from Opened to In Progress only when the Assignee comments

Ender
Ender January 20, 2022

Can anyone guide me on doing this? Thank you

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Mikael Sandberg
Mikael Sandberg
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January 20, 2022

Hi @Ender,

Welcome to Atlassian Community!

If you look in the Automation library there is an automation called "When a customer comments on a closed request → then reopen the request" which you could use and just change so that when the assignee comments, transition the issue to in progress. 

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Ender
Ender January 20, 2022

Hello Mikael, would it be something like this?

Jira.jpg

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Mikael Sandberg
Mikael Sandberg
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 20, 2022

Yes, that looks correct.

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