Transferring tasks from another system

[Dmytro Yeremenko]

Hello! I have a question about importing tasks from another ticket system, namely (helpdeskeddy)
Through their API, I uploaded tasks in JSON format.
But when I load this json file, I get an error:

I understand that you need to change this json file to jiri standards. Where can I get full documentation on how to do this?

[Hana Kučerová · Accepted solution]

Hi @Dmytro Yeremenko ,

welcome to the Atlassian Community!

More info about JSON import can be found here: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-json/

Please let me know, if something is not clear.

[Dmytro Yeremenko]

Thank you! I sort of managed to do it via CSV. The task can be closed. Have a good day