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Transferring tasks from another system

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dmitriieremenko
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Apr 29, 2023
Hello! I have a question about importing tasks from another ticket system, namely (helpdeskeddy)
Through their API, I uploaded tasks in JSON format.
But when I load this json file, I get an error:
Screenshot 2023-04-29 at 15.46.51.png
I understand that you need to change this json file to jiri standards. Where can I get full documentation on how to do this?

 

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Hana Kučerová
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 29, 2023

Hi @dmitriieremenko ,

welcome to the Atlassian Community!

More info about JSON import can be found here: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-json/

Please let me know, if something is not clear.

dmitriieremenko
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May 02, 2023

Thank you! I sort of managed to do it via CSV. The task can be closed. Have a good day

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