Track open email

[Elena Caramanico]

Hello,

is there some app or setting I need to activate for see if my client open my email notification and click on link?

[Angélica Luz · Accepted solution]

Hello Elena,

Thank you for reaching out to Atlassian Community!

On Jira Service Desk, currently, there is no option to track if a notification was delivered and if it was read. 

There are feature requests suggesting improvements for that:

• Provide an outgoing email logs 
• Be able to track outgoing emails that fail to be delivered

Please, click on vote and watch to receive updates about the features.

As a workaround, it's possible to use an add-on. I found one that may help you:

• Read Receipts for Jira Service Desk

Regards,
Angélica