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Timeline view for JSM ITSM project?

Mariano Edvardsson March 20, 2024

Hello! I know that IT projects are not similar with Business projects, so timelines are not really something very useful in ITSM, but is there a 3rd party plugin or something that I can use to view my Support tickets in a timeline fashion?


It would be really useful to view tickets with a creation date and a deadline in a Timeline than in a ticket list.


Thank you in advance!


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Stephen Wright _Elabor8_
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March 23, 2024

Hi @Mariano Edvardsson 

Timelines aren't available in JSM, but if you have Jira Software, you could create a Company-managed Board, activate the timeline, and see if this works with your JSM data?

To do this...

  1. Click on the search bar in the top-right
  2. Near the bottom, click the button Boards
  3. Next, select Create board
  4. Choose a Kanban board
  5. Choose Board from an existing project
  6. Give the board a name, and select your ITSM project as the "Project"
  7. Set a "Location" - this has to be a Company-managed Software Project
  8. Create the board

Admittedly, I did try this - and it didn't seem to work for me. But I still think it's worth trying.


The alternative is to find a timeline App that can be used with JSM - I'd check out Apps such as...


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