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Hello,
I need to be able to send out email notifications to external email addresses from the Plugin Time to SLA.
I configured the SLA's, all good, they are showing up and working as expected. The only issue appears when I want to send out notifications.
This is how the notifications are setup for one of the SLA's.
Inside the Notification, I do not have the "Enter email address if you want to notify any other people" as mentioned into this Atlassian Community ticket -> https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Time-to-SLA-plugin-need-to-send-notifications-to-external-e-mail/qaq-p/1810673
I tried to research a little bit the Documentation but couldn't find something relevant.
I even created an user on the JIRA with the email address that I want to send email to, but when the SLA it's almost to breach (55 minutes remaining) the App it's not sending any emails.
Any help it's greatly appreciated!
Thanks!
Thanks for mentioning me!
Could you please raise a ticket here? Our support team will help you as soon as possible to fix this problem. I will be also chasing it.
Thanks!
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Many thanks! I saw the ticket, we are going to investigate the issue right away.
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