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Time to SLA does not send notifications

Hello,

I need to be able to send out email notifications to external email addresses from the Plugin Time to SLA.

I configured the SLA's, all good, they are showing up and working as expected. The only issue appears when I want to send out notifications.

2022-12-22 17_46_03-Time To SLA - Jira — Mozilla Firefox.png

This is how the notifications are setup for one of the SLA's.

Inside the Notification, I do not have the "Enter email address if you want to notify any other people" as mentioned into this Atlassian Community ticket -> https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Time-to-SLA-plugin-need-to-send-notifications-to-external-e-mail/qaq-p/1810673 

 

I tried to research a little bit the Documentation but couldn't find something relevant.

 

I even created an user on the JIRA with the email address that I want to send email to, but when the SLA it's almost to breach (55 minutes remaining) the App it's not sending any emails.

2022-12-22 17_48_13-.png

Any help it's greatly appreciated!

CC @Tuncay Senturk 

Thanks!

1 answer

1 accepted

4 votes
Answer accepted
Tuncay Senturk Community Leader Dec 22, 2022

Hi @MikeSierra NOC 

Thanks for mentioning me!

Could you please raise a ticket here? Our support team will help you as soon as possible to fix this problem. I will be also chasing it. 

Thanks!

Hi @Tuncay Senturk

Thank you too!

Of course, I've just raised ticket with reference # SUPPORT-58193

Tuncay Senturk Community Leader Dec 22, 2022

Many thanks! I saw the ticket, we are going to investigate the issue right away.

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