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Using the Time to SLA plugin we would like to send notifications to external e-mail addresses. We have a custom field in each ticket where that is defined but when setting up the SLA notifier I don't see a way to do this. Any suggestions?
You can send notifications to external e-mail addresses using SLA notifiers.
Here, you can find more info about setting an SLA notifier with custom email addresses.
Below is the related section of the documentation:
Enter E-Mail addresses if you want to notify any other people.
If you need to enter more than one e-mail address, use a comma to separate them.
You can also select User Fields if you want to send notifications to people in particular user fields (user-picker type custom fields), however, these are Jira users and it might not work in your scenario (as the users might not be internal Jira users).
I hope it helps, please let me know if you have a different use case.
I was hoping for something like User Fields but with external addresses. The outside e-mail is different for every ticket so manually entering it per your example above won't work. Can the above manual e-mail entry accept a variable? Each ticket has a single line text field with the external e-mail address defined in it. Passing that field as a variable would work if its possible