Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Time to SLA plugin need to send notifications to external e-mail.

Using the Time to SLA plugin we would like to send notifications to external e-mail addresses.  We have a custom field in each ticket where that is defined but when setting up the SLA notifier I don't see a way to do this.  Any suggestions?

1 answer

1 accepted

0 votes
Answer accepted
Tuncay Senturk Community Leader Sep 20, 2021

Hi @Brian Fisher 

You can send notifications to external e-mail addresses using SLA notifiers.

Here, you can find more info about setting an SLA notifier with custom email addresses.

Below is the related section of the documentation:

Enter E-Mail addresses if you want to notify any other people.

If you need to enter more than one e-mail address, use a comma to separate them.


You can also select User Fields if you want to send notifications to people in particular user fields (user-picker type custom fields), however, these are Jira users and it might not work in your scenario (as the users might not be internal Jira users).

I hope it helps, please let me know if you have a different use case.

I was hoping for something like User Fields but with external addresses.  The outside e-mail is different for every ticket so manually entering it per your example above won't work.  Can the above manual e-mail entry accept a variable?  Each ticket has a single line text field with the external e-mail address defined in it.  Passing that field as a variable would work if its possible

Tuncay Senturk Community Leader Sep 21, 2021

Hi Brian,

Unfortunately, there is no such option. However, I believe that will be a good improvement. If you raise a support ticket here, the team might consider and hopefully deliver soon. 

Thanks I will do that

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events