Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Ticket system not opening ticket

My ticket system systems to work for a few tickets and then stops.  I checked the log in Jira and get the following;

Failed (in red) with the statement "Signup is not currently Available"


I have the user send email via outlook to the email address. I can login into the email address and see the email sent and who sent it, but it hits Jira and fails.  two days ago ran same test and both locations tickets open ticket. 

2 answers

Hi Jack,


my boss setup 4 service projects. customer permissions show anyone allowed. the customers have not open tickets previously. the customers are actually end users at our locations. Two worked this weekend but then it went back to do account being able to open

0 votes
Jack Brickey Community Leader Jan 23, 2023

Hi @Andrea Landrum , do you have the project open to the public? If not are the people attempting to open tickets existing Customers that have previously opened tickets?

Jack Brickey Community Leader Jan 23, 2023

please use the "Reply" box rather than "Suggest an answer" when replying to someone on a Community answer.

can you please check the following...

replace XXX with your site name. Feel free to share a screenshot.

sorry new to using commjira customer access.jpgunity 

Jack Brickey Community Leader Jan 23, 2023

thanks. so that shows that you do not allow customers to create their own accounts. So my question is are you seeing situations where an existing customer is able to create an issue one day and then later cannot? Or are you dealing with a non-customer trying to create an issue be email? or something else....

i have not tried testing same user (which I will later and update)I have 60 something locations and was testing out a different one each time and after being successful with two different ones over the weekend, a different one today failed.

he turns out needed to add that particular domain and now everyhtingis working.

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events