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Ticket comment notification for agents

Rob
Rob August 30, 2021

Hello Team

Do internal communications within the ticket where "@username" is used ...generate a email or just an alert within Jira Service Management.

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Jack Brickey
Jack Brickey
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August 30, 2021

The mentioned individual will receive an email unless they have this unchecked in their personal settings.

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Rob
Rob August 31, 2021

Thank you Jack

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